By booking an appointment with us, you acknowledge and accept our policies. Please read carefully.

Policies

UPDATED 8/13/2021 Client & Staff Wellness Policy (COVID-19):     

  • Effective 8/14/2021 we are once again requiring staff and clients to wear masks while in the salon and to the greatest extent possible during services.
  • Please call 502-251-4744 when you arrive for your appointment; your service provider will let you know when they’re ready for you to enter.
  • If you are sick, please stay home and reschedule your appointment.
  • Clients and staff will be required to wash/sanitize hands upon arrival.
  • Appointment only services, no walk-ins at this time.
  • Guests and children who are not receiving services are not permitted in the building with clients. 

We appreciate your continued patience; we will evaluate this policy regularly and provide updates as changes occur.

Cancellation Policy: 

Our staff is in great demand and their time is valuable. Please be respectful and honor your commitment to be here. We require 24 hours notice when canceling an appointment. There will be a 60% charge for cancellations made less than 24 hours in advance and a 100% charge for no-call, no-shows. 

Spa packages and multiple bookings require 48 hours notice when canceling an appointment and are subject to the same cancellation fees as above.  

Repeated no-call, no-shows or cancellations will require credit card prepayments to book an appointment.

Appointment Policy:  

All appointments require a credit card “hold” at the time of booking. We recommend booking appointments in advance to receive your preferred date, time and service provider. 

Arrival:

Our scheduling is designed to allow the appropriate time for your services. Please help us remain on schedule by being on time. We recommend arriving 10 to 15 minutes prior to your appointment time. If you are more than 10 minutes late it may be necessary to reschedule your appointment.

Returns: 

All product returns must be completed within 30 days of purchase and must be at least 75% full.  No returns will be accepted for discontinued products.

Gift Cards are not refundable. 

Prices Subject to Change: 

In certain instances, our menu prices may change. We make every attempt to contain costs and only change prices when absolutely necessary. We will always quote a “starting at” price and not a final cost, due to changes or conditions in your services. Our service providers will go over your services and define any changes in pricing. 

 

For Your Protection: 

We are not responsible for loss or damage to personal articles including clothing or accessories. Please keep valuables with you during your appointment. 

 

Children: 

We pride ourselves in creating a relaxing and enjoyable atmosphere for our guests. We request that children be brought into the salon only when they have an appointment. Please make childcare arrangements in advance and come ready to relax! 

 

Health Problems and Comfort Level: 

Please notify our staff if you are pregnant, have allergies, high blood pressure or other physical ailments or disabilities before booking a service. 

 

Cell Phones: 

Please keep cell phones and other devices set to silent while in the salon. While welcome you to engage in quiet conversation, be mindful of other guests. 

 

Staff Selection: 

If you feel you would be more comfortable or better served by another staff member, or if you’d like to get a fresh point of view, please let us know. 

We are a team and it is our mission to provide you with the best possible experience.